Klika Terms & Privacy Policy

WARRANTY AND TERMS

In these conditions:
"The Company" means The Trustee for Kmate Unit Trust, trading as:
Kmate, Klika, Powertrain, Royal Manchester ABN: 36 512 820 728
"The purchaser", “buyer”, or ‘customer’ means the person, firm or company ordering or buying goods from The Company.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Initiating a warranty claim

Warranty is offered by The Company and can be contacted for the purpose lodging a warranty claim at warranty@klika.com.au, by visiting our KLIKA SUPPORT PORTAL or telephoning 03 9790 0055 during business hours. The benefit of the warranty is in addition to the guarantees provided under the Australian Consumer Law.

Action to remedy the problem may include instruction on proper use. The Company may require pictures of the defect which must be supplied. When accepted, Consumer must return the goods within 14 days of the RA being issued (or a reasonable period of time agreed to by the company and The purchaser). Purchases completed in currencies other than AUD will be converted to AUD at the time of refund. The AUD price at the time of purchase is considered the original value of the goods regardless of the currency used as payment. Refunds may be issued in AUD or the original currency if required, and will be calculated at the currency conversion rate at the time of refund.

Payment of Goods

The company and The purchaser expressly agree that until the company has been paid in full for the goods comprised on this or any other sales contracted between them full legal title remains with the company. Notwithstanding the preceding condition all risk in respect of the goods shall be assumed by the buyer upon delivery. The buyer shall examine the goods immediately the goods are delivered. Whilst the company will use its best endeavours to deliver the goods in accordance with the buyers requirements, the company will not be liable for any consequence of late delivery however caused, either with the original purchase and delivery of the item, or any subsequent delays in having the item repaired and returned, or issuing any refund.

Delivery

Bulky Goods:
The cost of shipping bulky/heavy products depends on the destination postcode. Unfortunately we cannot guarantee door to door delivery for every area for this item. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. (Please contact us for further details if you live in a regional location.) If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection. (Requesting redelivery will incur extra charges.) Delivery usually takes between 1 and 5 days although longer delays can be expected for locations outside major metro areas. In cases where we cannot to deliver this item to your location you are welcome to arrange your own courier or collect the goods in person from our Melbourne warehouse. Drivers will deliver to the entrance to the building only and customer's assistance may be required in unloading the item once delivery to destination is made.

Next Day Dispatch:
"Next Day Local Dispatch" refers to us sending out your order within 24 business hours of its receipt by us and applies to products which we physically hold at our own warehouse. Products sourced, warehoused or delivered by our partner suppliers are excluded. We note that this not a representation of a next day delivery to the consumer, nor an absolute representation as there will be events outside of our control, resulting in delays in dispatch of your order and will not warrant a refund or a discount to be applied to your payment.

$5 Off First Purchase

This offer entitles new subscribers to receive a one time, $5 discount off their first order over $100 (excluding shipping costs). Voucher is valid for 3 calendar days
To qualify as a new subscriber, the user must not:

Be registered on our email database;
Have been previously unsubscribed from our email database; and
Have previously purchased a product from us.

By subscribing to our database, the subscriber accepts and acknowledges that their email address will be used for marketing purposes.
A valid email address must be provided to qualify for this offer. Subscriber must receive the voucher code via email to qualify for this offer, and this voucher code must be used at checkout by the subscriber to redeem the $5 voucher.
We can suspend, stop or prevent any user from using a voucher code at our full discretion.
We can cancel this promotion at any time at our full discretion, without any further notice.
This offer cannot be used in conjunction with any other offer.

Products on Presale:

Where Goods are advertised to be 'On Presale' the Buyers acknowledge that they are entering into a contract of sale with an anticipated future dispatch date for the Goods they have purchased.
The dispatch date stated in the advertisement is an approximate date and we reserve the right to change this date at our discretion. If the date is changed to a date which is materially later than the previously advertised date, where possible, we will endeavor to inform the customers who had purchased this product with an earlier anticipated date of dispatch. In the event we are able to dispatch the Goods earlier than the date noted in our advertisements, we will do so without further notice to the customers.
By purchasing the Goods on presale Buyers accept all terms governing the use of this site and acknowledge that they have entered into a legally binding contract of sale and will not be granted a right to terminate the purchase.

30 Day Money Back Return Policy

At Klika we stand behind our products! That is why we offer a 30 Day Money Back Policy for select products.
Only the products which are explicitly advertised in their product listings as qualifying for a 30 day change of mind return, purchased at Klika.com.au (and not any other reseller or platform) are able to be returned for change of mind purposes under this policy. All returns are subject to the Klika Terms and Conditions
You can contact us within 30 days of the date noted on your invoice and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges and less a delivery expense we incurred if the item was advertised as "free delivery", to be confirmed by Klika prior to the refund or store credit being processed).
Whilst change of mind returns are available for specific products, for all other products, change of mind returns are not permitted.
To qualify to return an item under this Policy, Products must be in original unopened and unmarked packaging, along with all included accessories and manuals, be in new pristine condition suitable for resale, and must not be damaged or used in any way by the customer during the time the item is in the customer's possession.
In order to organise a return under the 30 Day Money Back Return Policy You must notify Klika via email or phone within 30 days of the date noted on the invoice of Your Product and request a return under this Policy. You must comply with the directions of Klika’s staff in order for the return to be effected.

The Product must be returned to Klika within 10 calendar days of Your request to return Your Product under this Policy being approved by Klika.
You must return the Products for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that Klika staff provide to You. You will remain responsible for the goods until such time as they are received at the address supplied by Klika’s staff. Klika will accept no liability for any loss or damage which may occur during transit.
After receiving the returned Product, Klika will as soon as practicable assess the returned product and issue a store credit or refund as soon and You will be provided with an e-mail acknowledgement of same.
Should Your Product be returned in a condition which Klika’s staff deem to be in breach of the 30 Day Money Back Guarantee Policy, You will be required to pay the shipping costs for its return to you or arrange collection within 7 days of being notified of Klika’s staff’s determination.
Klika reserves the right to make changes to this Returns Policy without notice or delete it its entirety at its sole discretion.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Minor and major faults, short or long-term failure:

The Company guarantees to the purchaser that the goods will be free from defects caused by faulty materials or poor workmanship for a reasonable period of time based on the product's value and intended purpose(i.e, generally no longer than 12 months from the date of purchase for domestic use, unless it is reasonably expected to be a longer period of time) and for a period no longer than 90 calendar days from the date of purchase for commercial use unless otherwise stated in the listing or advertisement at the time of purchase. This warranty does not cover minor accessories or attachments or consumable parts, including but not limited to, chainsaw chains, pull starts, cutting blades or discs, instrument strings, product bags and cases, and carry straps etc. Examination by the company of such goods (or photos of the faulty goods if requested) shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, other incorrect or lack of proper maintenance, opening cartons with blades, or by repair or alteration not affected by the company. Further item specific failures for products such as fuel powered products, trampolines, outdoor structures (gazebos, tents, and umbrellas), bedding, and pool covers are detailed later in this document.

Defects and failures not covered by warranty include, but are not limited to:

Damage due to user misuse or use in a manner contrary to the operating instructions
Damage resulting from the item being used in a manner other than originally intended as advertised
Improper or neglected maintenance including oiling and cleaning where required
Improper storage or neglect to properly prepare the item for storage
Exposing products to the elements where the product advertisement does not specifically state that the product is weatherised or can be left outdoors (i.e., power tools, camping products, jockey wheels, trailer accessories).
Incorrect fuel or oil use, including 2-stroke fuel mixture where applicable
The user’s inability to properly use the item, including starting or tuning of engines
Storm or wind damage to items which have not been correctly installed or adequately secured
Failure due to improper user installation or assembly
Damage cause when assembling, tuning, or adjusting the product
Dismantling or modifications carried out to the product without obtaining prior written approval from us.
Cuts and scratches etc such as those caused by opening packaging with blades or knives
Diaphragms used in pool cleaners which are regarded as consumable accessories.
Items sold as ex-demo, or used unless otherwise stated in the advertisement at time of sale
Comfort choice issues relating to mattresses, beds, couches and furniture (i.e., too firm or too soft) will not give rise to a warranty claim as comfort is a subjective notion and will not be considered a manufacturing fault.
Body impression on mattresses, sofas and chairs where the indentation is less than 52mm and moderate sagging over time is considered normal wear and tear, and does not give rise to a warranty claim.

Items, parts, and accessories not covered by warranty include, but are not limited to:

Carry and storage bags and straps supplied as an accessory to the main product
Chainsaw bars and chains
Cutting wheels and discs
Instrument strings and minor accessories
Free gift or bonus items supplied with the main product

Conditions for warranty under short-term or long-term failure:

Warranty claims must be made within a reasonable period of time of the defect being discovered
The product must not be used after any problem or defect is detected, failing which, all guarantees and warranties applicable to that product or part will be rendered void.
Warranty claims are limited to the original warranty period from the date of purchase
All warranties only apply to the original purchaser, and are not transferable
The Company may require pictures of, or return of the faulty/damaged item(s) or parts
Re-delivery of the repaired item or replacement parts will be at the cost of The Company where the warranty claim is found to be a legitimate claim under the terms of this warranty
The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.
On occasion The Company may supply a full or partial refund as compensation for item damage, failure, or restricted function, subject to this being permitted under Australian Consumer Law, and agreed to between The Company and the Purchaser.
Unless otherwise stated in the advertisement this warranty does not apply to items sold as ex-demo, or used.

DOA: Faulty or damaged on arrival warranty claims:

This provision is an extension of the regular warranty condition for ‘Product Failure’ as described above and covers items damaged in transit, missing parts, partial delivery, or items having existing defects on delivery.

Claims under this provision will only be accepted within reasonable period of time from the date of delivery (usually 7 calendar days)
The buyer must inform The Company by email or in writing within the reasonable period after delivery of the item being received in a damaged on arrival state.
Cuts and scratches to the product caused by opening cartons with blades etc are not covered under warranty
Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used

Returning items where requested by The Company:

When required by The Company, goods may need to be returned to The Company to effect the warranty.
No refunds or replacements will be issued prior to the returned goods or parts being received by The Company
Goods must be returned using the freight method agreed to by The Company and the Customer which will be determined according to the product and product location. Items must be disassembled and packed to their original delivery state
Return freight costs will not apply to goods found to be in working order or where the fault is other than originally described by the customer in the course of making the original warranty claim
Items must be authorised for return by The Company prior to the goods being returned. The Company will issue the customer a ‘Return Authority’ number (RA) which must be included with the returned item
All returned goods must arrive back with The Company as soon as reasonably possible from the date the RA was issued
In cases where the goods or parts must be returned to The Company for assessment and these goods or parts can be easily returned, Purchaser is to arrange return of goods using The Company’s approved freight delivery method at the purchaser’s expense and The company will reimburse the Purchaser reasonable return postage costs if the Company confirms that the product or part returned is faulty.
If no fault is found, or products or parts exhibit signs of physical damage, or neglect, the Purchaser will be responsible for reimbursing The Company the shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.
If a product is too large or too heavy and the Purchaser did not pick up the product from the Company’s premises, The Company will arrange for it to be returned to the Company at its expense, for inspection, within a reasonable period of time after being informed that a fault exists. Should no fault be found with the returned item or part, the Purchaser will be required to reimburse the company all shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.
The Company may require up to 14 days after receiving the returned item to asses and/or repair the problem prior to initiating any return or refund

Force Majeure

The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.

Australian Consumer Rights

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Additional item-specific warranty disclaimers:

The Company will not cover specific warranty claims on products including, but not limited to, the following (unless required under the Australian Consumer Law):

TRAMPOLINES AND TRAMPOLINE ACCESSORIES:

Rips and tears in nets
General wear and tear to pole protectors
General wear and tear to Jump-Mat

FUEL POWERED EQUIPMENT:

Damage caused by incorrect fuel use
Inability to start due to incorrect tuning, starting procedure, or dirty filters
Product which has been stored for long periods with fuel in the tank
Product not maintained, oiled, and cleaned

POOL COVERS:

UV damage to pool covers (dried, cracked, hardened areas, broken insulation bubbles) will not be covered under warranty. Such damage is caused by improper installation or storage of the cover. Pool covers should lay flat on the water surface with the bubble side down. Folds in the cover or large air bubbles under the cover which prevent the cover from laying flat on the water cause the cover to overheat in sunlight which can cause the cover to become brittle over time. When the cover is stored off the pool it must be stored rolled, not folded, and be kept out of sunlight and excessive heat until it is installed back onto the pool surface.

GAZEBOS, TENTS, TRAMPOLINES and GARDEN UMBRELLAS:

Outdoor items including gazebos, tents, and umbrellas must be securely tied down. The Company will not be liable for damage to items ‘blown away’ by the wind or damage to persons or property caused by the item which was not sufficiently secured against weather. The warranty policy does not cover:

Damage caused by product not being secured properly as required
Physical damage caused by use during inclement weather
Physical damage caused by misuse of the product
Physical damage caused by incorrect erection of the product
Physical damage caused accidentally or purposefully
Physical damage caused by the item blowing away under windy conditions

SHADE SAILS

Klika will not cover specific warranty claims on shade sails including, but not limited to, the following:

Damage caused by the product not being secured properly as required
Damage caused by misuse of the product
Damage caused by wear and tear from trees and branches etc
Damage from rot or mildew resulting from leaves etc being left on the sail
Damage caused by overtightening

FACTORY REFURBISHED

Where our listing notes that a product offered for sale is a Factory Refurbished item, it means that this product has been professionally restored to working order by a third party vendor. This product has been inspected, cleaned, and repaired to meet product classifications. This item may or may not be in its original packaging and may or may not exhibit signs of prior use, and cosmetic blemishes. It will be supplied with accessories and software specifically mentioned in our listing and not any other external guide or website.

Advertising and website errors:

The company takes all care to ensure products, features, and prices of current stock displayed are correct at all times. The company reserves the right to cancel and refund any purchase in full prior to dispatch for any reason including, but not limited to, errors in product description, advertised product price, or quoted shipping costs. In such cases the transaction may be cancelled and the full price paid will be refunded. Any such errors are unintentional. All photographs of products are used for illustration purposes only. The colour and shade of product may vary due to manufacturing runs and users' screen resolutions and does not give rise to claims for refunds of replacements.

All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability.
We make every effort to ensure the accuracy of the information published in our catalogs, flyers, advertisements and on our Web site(s). However, the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented. All such documents and graphics are provided "as is" without warranty of any kind.

Terms for Contactless Click and Collect Offer:

Full payment is required to be processed prior to collection of goods. If payment is being processed by EFT or direct deposit to our bank account, clear funds must be received in our bank account prior to collection of goods.
Only select goods purchased via the telephone or the following websites are available for collection: Klika.com.au, Powertrain.com.au, Kahunaplay.com.au and Ebay.com.au
Collection is available from 41-45 Mills Road, Braeside Victoria, during our standard operating hours.
When collecting your goods please follow the instructions outlined in the SMS or email in relation to the collection.
Ensure you bring an appropriate vehicle to fit the goods purchased and that you bring support to assist you to load the goods to your vehicle, as our staff are not permitted to assist in the loading process.
Our staff will place the goods next to your vehicle and confirm your purchase details whilst maintaining social distancing. Once details have been confirmed the product will be released into your possession. Please inspect the goods thoroughly as we will not accept claims of damage in transit once you have taken possession of the goods.
Do not leave the vehicle until such time as our staff leave the vicinity.
At all times, you are required to maintain social distancing with our staff and customers.
We reserve the right to vary these terms and conditions at any time. We urge you to review these terms regularly.
We reserve the right to suspend the click and collect services at any time, without notice.

FREEWINE

To use this voucher you must be 18 years or older. This voucher entitles first time Naked Wines customers to $100 off their first order of $179.99 or more meaning you can enjoy 12 delicious wines for just $79.99 plus delivery.
This offer entitles you to a $100 gift voucher when you purchase a product (excluding postage fees) in one transaction during the Offer Period for all products made available on Klika.com.au website, excluding products deemed to be bulky.
Not to be used in conjunction with any other offer or promotion. See website for full Terms and Conditions. *Next day delivery is available to Sydney, Melbourne and Perth metro areas for orders placed before 3pm.
This offer may be applied to a maximum of one transaction per person during the Offer Period.
Multiple items may be purchased in one transaction
You must be a Klika registered member.
Not to be used in conjunction with any other coupon or voucher.
In the event you return or seek a refund on any item purchased using this discount, the value of the discount will not be refunded to you.
Without limiting other remedies and in addition to Klika’s rights under its general terms and conditions, Klika reserves the right to disallow, reverse or terminate an offer, limit, suspend or terminate a user account, prohibit access to this offer or any future offers, delay or remove hosted content or take other technical and legal steps against you if Klika believes:

you have provided false information, conspired with others to gain an unfair advantage or have otherwise been involved in any way in manipulating, interfering or tampering with the conduct of this offer;
a sale or purchase of any item as part of this offer has not been made in good faith, including where Klika considers that the buyer and seller may be related parties (such as family members or parties sharing the same dwelling); or
you have engaged in any conduct which Klika considers unfair, fraudulent or untoward.

This offer cannot be withdrawn into your bank account and cannot be transferred
To the extent permitted by law, Klika will not be responsible for any loss incurred by you in redeeming or attempting to redeem the offer or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the offer.
Klika reserves the right to vary the terms and conditions of the offer at its reasonable discretion by publishing revised terms on Klika.com.au.
The parties submit to the non-exclusive jurisdiction of the courts of the state of Victoria.

$20 Pet Circle Voucher

Offer is valid for 30 days. This offer entitles you to a one time $20 discount off your first FOOD order over $50 before shipping.
This offer cannot be used in conjuction with any other offer.
Free 1-2 day shipping excludes some areas

Krazy Tuesday & Friday Frenzy:

By participating in the subject offer, you agree to accept and be bound by these terms and conditions.
This offer titled “Krazy Tuesday at Klika” commences at 10:00 AM (AEST) on 9th August 2016 and will continue until such time as Kmate Pty Ltd trading as Klika (“Klika”) concludes it (“Offer Period”).
During the Offer Period, Klika’s newsletter subscribers and Facebook followers may be granted an opportunity to purchase products supplied by Klika, from time to time, at advertised prices.
This offer may be applied to a maximum of one transaction per person during the Redemption Period.
Participants in this offer acknowledge:
- Products offered for sale in this offer may be of Extremely Limited quantity and the allocated stock may sell out prior to a participant being able to secure a singular unit of the product being offered for sale;
- Products generally offered for sale in this offer may be made available to be purchased for a period of 12 hours post commencement of each weekly offer during the Offer Period or until such time as the stock allocated to this offer at Klika’s absolute discretion, has been sold out;
- Klika possesses absolute discretion, at any time, to remove from sale, or substitute a product for another product without any further notice to the participants with the exception of making the product available to be purchased on Klika.com.au;
- Klika at its discretion will allocate the maximum quantity of each product to be made available to purchase per each participant;
- All products made available to the participants during the Offer Period are only secured by the participants once the payment for the product and its shipping has been received in full by Klika;
- During the Offer Period respective products will be available to be purchased electronically via the website located at www.klika.com.au with immediate online payment required, and will not be made available for purchase over the telephone, nor physically in-store;
- Participants must complete the checkout process within 10 minutes of selecting to purchase the product after which time the product will become available to other participants.
- Products included in the offer will be made available only at dates and times as determined by Klika and may not be made available for reservation, purchase prior to the Offer Period or post the Offer Period; and
- Klika, its directors, employees, agents and affiliates make no representations that the website located at www.klika.com.au will perform uninterrupted during the Offer Period.
Multiple items may be purchased in one transaction.
Not to be used in conjunction with any other coupon or voucher.
Without limiting other remedies and in addition to Klika’s rights under its general terms and conditions, Klika reserves the right to disallow, reverse or terminate an offer, limit, suspend or terminate a user account, prohibit access to this offer or any future offers, delay or remove hosted content or take other technical and legal steps against you if Klika believes:

you have provided false information, conspired with others to gain an unfair advantage or have otherwise been involved in any way in manipulating, interfering or tampering with the conduct of this offer;
a sale or purchase of any item as part of this offer has not been made in good faith, including where Klika considers that the buyer and seller may be related parties (such as family members or parties sharing the same dwelling); or
you have engaged in any conduct which Klika considers unfair, fraudulent, detrimental or untoward.

To the extent permitted by law, Klika will not be responsible for any loss incurred by you in not receiving the product, redeeming or attempting to redeem the offer or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the offer.
Klika reserves the right to vary the terms and conditions of the offer at its reasonable discretion by publishing revised terms on Klika.com.au.
The parties submit to the non-exclusive jurisdiction of the courts and tribunals of the state of Victoria.

Your privacy is important to us.

This privacy policy sets out how we use and protect any information that you give supply when you use this website. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

During a purchase we may collect the following information:

Name
Contact information including email address and contact phone number
Demographic information such as your delivery address

What we do with the information we gather for a purchase

Personal information is stored for record-keeping, tax obligations, and warranty purposes only. Your email address may be used in transactional emails to provide you with information regarding the status of your order and for after sales support. We may contact you by eMail regarding future offers we think may be of interest.
We do not sell or share any of your personal information with any 3rd parties except where such information is required to finalise your order such as passing relevant information to courier, postal services responsible for delivering your order, hipages.com.au and its registered installers where the installation service has been requested by you.
By adding your email address to the subscription email field in our Subscription Email, Back in Stock Notification, Checkout Page Subscription, Triggered Email marketing tools, and providing it via the telephone, you acknowledge and agree to have your email address added to our email database for marketing purposes across the Klika Group of websites, including but not limited to Klika.com.au, Powertrain.com.au, Kahunaplay.com.au, Sarantino.com.au, and any other website or domain name Klika Group may acquire or launch in the future.
You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone.
You can opt-out from our phone database at any time by using the unsubscribe function in the SMS/MMS marketing communication you have received.

HIPAGES

When you agree to the use of hipages.com.au service for the provision of quotes, you hereby acknowledge that your personal information will be passed to its server and its registered trades.
We do not endorse the services provided by the trades you select and not warrant the performance of that service. Consequently we are not responsible for damage to the product purchased if it has been incorrectly installed and explicitly waive all responsibility for losses ensuing from the installation services carried out by the trades you choose to engage.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
As our store uses direct embedded payment systems provided by financial institutions our online servers do not store or have access to any credit card information provided during purchases except such details that are passed back to us from the card payment services such as the name of the cardholder and the last 4 digits of the card used.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preference.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Subscription Emails and Triggered Subscription Emails

By adding your email address to the subscription email field in our Subscription Email and/or Triggered Email marketing tools, you acknowledge and agree to have your email address added to our email database for marketing purposes. You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone. You can opt-out from our phone database at any time by using the unsubscribe function in the SMS/MMS marketing communication you have received.

Browse abandonment and Cart Abandonment Emails.

You acknowledge by registering your interest to receive cart and/or browse emails, you acknowledge that prices, shipping (free or additional cost) and availability of products are correct as of the time of the email being generated and subject to change.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you would like to opt-out of our direct marketing emails you may do so at any time by writing to or emailing us at info@klika.com.au or following the link provided in the email.
If you would prefer not to receive transactional email notifications related to the status and delivery of your order please email us at info@klika.com.au
If you would like to opt-out of our direct phone (SMS/MMS) marketing you may do so at any time by using the unsubscribe function in the marketing communication received, writing to or emailing us at info@klika.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
Information we hold about you can be accessed by logging into your account on the platform and checking the information in the My Account page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Data retention and destruction

When no longer required, personal information is destroyed in a secure manner or deleted.
You may request that your data be deleted from our records by contacting us by phone or email:
Phone: 1300 456 283 ( +61 3 9790 0055 international )
Email: sales@klika.com.au
Our contact details can also be found on our contact us page.

Kahuna Photo/Video Competition - Terms and Conditions (Game of Skill)

1. Definitions

For this Promotion, the following terms have the following meanings:

AEDT - Australian Eastern Daylight Time.
Immediate Family - Any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin
Promoter - Kmate Pty Ltd trading as Klika (ABN 36 512 820 728) of 41-45 Mills Road, Braeside, Victoria 3195
Promotion - "Kahuna Photo/Video Competition - January 2022 "
Promotion Period – 12.00pm AEDT on 31st January 2022 – 12.00pm AEDT on 13th February 2022.

2. Eligibility

Australian residents aged 18 years or over are eligible to enter this Promotion. Employees of the Promoter (or any related entity of the Promoter) and their Immediate Family are not eligible to enter this Promotion. Persons under the age of 18 may enter only with the consent of their parent or legal guardian. If such consent is not given, their entry will be deemed invalid, and any prize forfeited for a redraw.

3. Entry

By entering this Promotion, the entrant accepts these terms and conditions.
The number of entries a person may submit is not limited provided each entry is different.
To enter, entrants must during the Promotion Period:

Post a photo or video depicting a Kahuna trampoline in the possession of the entrant on Facebook or Instagram with the hashtag #kahunaplay

Promoter retains the right to remove entries it deems to be inappropriate or offensive without any notice to the entrant.
This competition is being conducted on Facebook and Instagram with their own technical requirements, terms and conditions and fair usage policies. The Promoter accepts no responsibility if an entrant fails to follow the applicable requirements.
By entering the competition, each entrant releases Facebook and Instagram from all liability in relation to the competition and acknowledges that this competition is in no way sponsored, endorsed or administered by, or associated with Facebook and Instagram and that any information provided by entrants is provided to the Promoter and not to Facebook or Instagram.
By entering the competition, each entrant acknowledges that their name and entry content may be used for printing, broadcast, publicity, promotional and marketing purposes, including but not limited to the Promoter’s websites and social media accounts without compensation. It is a condition of accepting the prize, and as consideration for that prize, that each prize winner assigns all right, title and interest in their entry and any photo and/or written description of the prize being taken to the Promoter to enable the use of it by the Promoter, including for commercial purposes and they agree not to object to any such use on the basis of any moral right. A prize winner will, if required by the Promoter, complete any documentation necessary to give effect to this assignment of right, title and interest.

4. Prizes

There will be one (1) prize and one (1) winner.
The prize will consist of a single unit of a voucher to shop on klika.com.au to the value of $250.00.
Voucher is to be used in a single transaction and will expire 12 months from the date of issue.
Prize is not transferable and cannot be exchanged for cash..

5. Draw

This competition is a game of skill and chance plays no part in determining the winners. All valid entries received during the Promotion Period will be judged on their merit and the entrant who submitted the entry judged to be the most inventive and creative received will win the prizes.
The winner of the prize will be judged by the Promoter by 5PM AEDT 14th February 2022. This will take place in the Promoter's office in Braeside, Victoria or at another location deemed appropriate by the Promoter.

6. Winners

Winner of the prize will be announced on the Promoter’s Facebook and Instagram social media accounts and/or website (www.klika.com.au) at 12PM AEDT on 15th February 2022.
Winner will be notified within 48 hours of judging being finalised via their social media, email address or phone number, used to enter the Promotion.
The winner of the prize must sign any release form that may be required by the Promoter.
The prize must be claimed by the winner within 14 days of the Promoter announcing the competition results. In the event that a winner fails to claim their prize by responding to the Promoter’s announcement and/or contact,, the prize will be forfeited and the eligible entrant who submitted the entry judged to be the next best received in the Promotion Period will be offered the prize.
If a prize is forfeited, a new winner will be announced within 48 hours of the prize forfeit, and contacted via their social media account, email address or phone number used to enter the Promotion.

7. Promoter's Rights

The Promoter may verify the validity of entries and entrants (including an entrant's identity, age and place of residence).
The Promoter may disqualify an entrant who submits an entry that is not in accordance with these terms and conditions, who tampers with the entry process or who uses automated entry software or other mechanical or electronic means that allows a person to automatically enter repeatedly. The Promoter may either disqualify an entrant or modify, suspend, terminate or cancel this Promotion if this Promotion is interfered with or this Promotion is not capable of being conducted as reasonably expected due to a reason beyond the control of the Promoter, including technical difficulties, unauthorised intervention or fraud, subject to any written directions from a regulatory authority.
If for any reason this competition is not capable of running as planned, whether caused by infection by computer virus, mobile phone failure, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the competition, the Promoter reserves the right in its sole discretion, (subject to any written direction given by a relevant Regulatory Authority), to cancel, terminate, modify or suspend the competition.

8. Promoter’s liability

The Promoter is not liable for any loss, expense, damage or liability that may be suffered or incurred by a person in entering this Promotion or accepting and using the prizes.
If the Promoter is liable, the Promoter’s liability is limited to either resupply of the goods or services. This section does not alter a person’s rights under the Australian Consumer Law,